Initiatives by Office of the University Registrar (general)

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Launch of new graduation verification process for degrees and graduation status

On Friday, May 31, the MyCreds verify portal became available to confirm whether a student has graduated, and received a degree, from York University. 

Check out the new process
This updated process aligns with the University and industry best practices, enabling and optimizing the process that comes with the new platform.
Over 250 staff participated in the Strategic Enrolment Management (SEM) Learning Days!

During the week of July 17, staff from across York engaged in a week of learning related to strategic enrolment management. Sessions explored evolving approaches and strategies in SEM (including the new SEM Framework), connecting across the SEM continuum and using tools and data to support work.

View session recordings from the SEM Learning Days
41 colleagues presented 21 sessions during the SEM Learning Days.
Reviewing the OUR Strategic Plan during OUR Leadership Day

Management from the Office of the University Registrar (OUR) participated in an OUR Leadership Day. The group reviewed and updated the OUR Strategic Plan, prepared for change (e.g. implementation of projects within the Student Systems Renewal Project) and learned about leading positive change.

OUR Leadership Day took positive steps forward to update the OUR Strategic Plan and prepare for the implementation of the Student Systems Renewal Project.
Engaging in summer OUR Learning Day

The Office of the University Registrar gathered in person for the first time in several years in June to reconnect, celebrate accomplishments related to the OUR Strategic Plan and engage in professional development on the change and project implementation for the Student Systems Renewal Program. 

Over 50 unique positive and congratulatory messages were shared by staff during the session.
Launching Drop-in Break Time

Employees from the Office of the University Registrar (OUR) took the opportunity to connect, relax, and participate in several stress-busting activities at the OUR's first Drop-in Break Time on May 17. Stay tuned for future social and wellness activities for OUR employees.

30+ OUR employees took part in the session.
Improving student access to documents

One year after implementing the MyCreds digital credential wallet, the student records team have since seen a significant decrease in student issues related to accessing documents. The service is meeting students' needs, while also streamlining and adding efficiencies to business processes.  

Hard Copy Transcript Orders: 5,626 Official Integrated; 69 Law-Only Digitary Transcript Orders: 8,431 Unofficial; 33,314 Official (Integrated); 764 Law-Only
Supporting staff learning and development

The Office of the University Registrar (OUR) will launch a new way for staff to apply for Individual Professional Learning funding to support staff learning, development and growth. This builds upon  the completion of Individual Development Plans outlining staff learning goals for the year ahead.

Strategic Enrolment Management (SEM) Learning Days

In collaboration with campus partners, the OUR recently hosted the inaugural SEM Learning Days. Colleagues from across campus came together to share best practices in recruitment, retention and learned innovative approaches to support and build a stronger SEM competency across York University.

Learn More About the SEM Learning Days
SEM sessions took place from July to August, covering a variety of topics such as initiatives, trends, current practices at York and how to improve student recruitment approaches.
Reviewing academic scheduling

As part of our commitment to service excellence, the Office of the University Registrar has launched an external review of the University’s academic scheduling practices. This review will assist in developing a more student-centred scheduling process, in collaboration with campus partners.

Improving the student experience with help from the Student Advisory Committee

The first Student Advisory Committee (SAC) provided valuable feedback throughout the 2021-22 academic year on opportunities to improve the student experience. Based on this insight, the Office of the University Registrar will be launching applications to join the 2022-23 SAC in early fall.

Learn More
students participated in the Student Advisory Committee, representing a diversity of backgrounds and experiences.
Launch of digital transcripts

York went live with issuing transcripts for students though MyCreds on March 30. This marks a reflection of the modernization of student services York is striving to achieve. This achievement was made possible through collaborations between staff and campus partners. 



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This marks an equitable and modern approach for students to seamlessly access their transcripts.
York's Anmol Kaur named as a McCall MacBain Scholar

BA International Studies student, Anmol Kaur has been named a McCall MacBain Scholar! While at York, she joined York’s Research Apprenticeship Program and serves as a student ambassador. Kaur worked part-time as a research assistant, examining the protection of women’s and children’s rights.

Learn More about York's McCall MacBain Scholar, Anmol Kaur
Only 20
Canadians chosen as a McCall MacBain Scholar, an intensive leadership-based scholarship that supports master’s and professional studies at McGill University.
Office of the University Registrar (OUR) Strategic Plan

The Office of the University Registrar (OUR) is developing strategic priorities, aspirational goals, and supporting actions that align with the Division of Student's Strategic Plan. OUR staff reviewed the draft OUR plan on October 14 and 15. The final OUR plan will be released in early November.

More than 100 staff participated in the OUR Learning Days on October 14 and 15, 2021.
SAC Applications Now Open!

The Office of the Registrar's Student Advisory Committee (SAC) is now recruiting student representatives! Students will have the opportunity to provide input on a diverse range of initiatives, including strategic planning, the student website re-design, handbooks and much more! 

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Service Excellence Program (SEP): Student Services Stream

York introduced the Student Services stream within the SEP, co-sponsored by Darran Fernandez and Dean McMurtry. The team just completed focus groups with students, an important step to improving processes and structures at York. This feedback will be vital in informing University initiatives.

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A new Student Advisory Committee (SAC) at the OUR

The OUR will be introducing the Student Advisory Committee (SAC) this academic year to ensure that policies, projects and services reflect students’ diverse thoughts, ideas and perspectives. Students can apply to the SAC starting this September. We look forward to kick-starting this initiative!

Over the past year, the OUR engaged in an external review process that made various recommendations, including creating a strategic plan. Across the OUR, staff engaged in meaningful conversations about the process and the development of a strategic plan that is student centered and service focused. 

This year, York joined ARUCC to deliver digital documents to students through MyCreds - a trusted, centralized digital wallet that is easily accessible. This development is a critical step in modernizing our services to meet student needs and help them succeed, which is a central tenet of the UAP.

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York becomes one of the earliest adopters of digital credentialing in Canada.
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